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Where to write

Send your message to [email protected]. It is read by the editorial desk of Mizzenline Digital Media Limited, Heritage House, Ocean Village, Gibraltar GX11 1AA, the company that publishes CasinoOnlineReviews.net.

What helps us most

Reports that point at a specific page and a specific line: a bonus code that no longer works, a cashier method that a room has dropped, a withdrawal that took far longer than the review says, a licence number that does not match the operator's footer. Paste the address of the page and, if you can, tell us where you saw the newer information. A screenshot of the operator's terms page saves a round of questions.

• Corrections are checked against the operator's own documents before a page changes.
• If we decide a page is right as it stands, we say why.
• Your name and your note stay private.

What we cannot do for you

We are a review desk, not a casino and not a regulator. We cannot open, close, unlock or verify a player account, release a held withdrawal, reverse a voided bonus or settle a dispute. Take such problems to the room's own support desk, then to whichever body issued its licence. Our review of the room usually says which authority that is.

Partners and press

Operators, affiliate programs and journalists use the same address. Paid placements are explained on How we are paid; a payment does not change a score or a finding in a review.

If gambling has stopped being fun

The inbox is not a support service. For that, the National Problem Gambling Helpline answers by phone, text or chat day and night at 1-800-MY-RESET. When a life is at risk, dial 911 or 988 instead. More resources are on our Responsible play page.